Terms of Use
1. The service
Recato is an artificial intelligence assistant for individuals, professionals and companies, provided by Forsnaps AI - Soluções Tecnológicas, Unipessoal Lda (VAT no. 518932494) through recato.ai. Each customer has their own isolated space, with as many users as they choose.
2. Account and users
Prices and conditions are the same for all customers, whatever the number of users. An account may be created by a natural person, in their own name and for personal use (hereinafter «individual»): name and email are enough, the VAT number is optional and the invoice is issued in their name. It may also be created on behalf of a company, entity or professional activity: the company identification and VAT number are then mandatory, and the invoice is issued in the company's name. Outside the European Union, an individual can only top up in the countries we accept for that purpose; elsewhere, top-ups are only possible on behalf of a company, entity or professional activity, with its tax number. Outside the European Union, the invoice is issued without Portuguese VAT, as the service is not taxed in Portugal. We do not accept customers from countries subject to European Union sanctions covering these services. By choosing «Individual» or «Company or professional», whoever creates the account declares in which capacity they are acting. Whoever creates the account is the account owner: they invite and archive users, top up the balance, set each user's monthly limit and the retention period, and are responsible for the users they invite, for the confidentiality of the credentials and for the use made of them. The account owner is a person on the customer's side, never from Forsnaps AI - Soluções Tecnológicas, Unipessoal Lda, and does not see other users' conversations or files. Users must be at least 18 years old. All users spend from the account balance, each up to the monthly limit the account owner sets for them; with no limit, they can spend the whole balance. Inviting or archiving a user is free of charge, and archiving takes effect immediately as regards access. Whoever connects a mailbox to the assistant warrants that they are authorised to do so and is responsible for the emails they approve or authorise the assistant to send on their behalf.
3. Account and balance
An account is needed to use the assistant. The account requires a confirmed email and has no cost: it comes with a 2 € welcome credit, once only per email address. The service is prepaid, with no plans, no monthly fee and no automatic renewals: the account owner tops up the balance in «My account», with a one-off payment of 5 € or more (up to 1000 € per top-up), and each top-up has its own invoice-receipt. The balance never expires. Each reply, image, video, dictation or search deducts from the balance the price in force at the time of use, stated at recato.ai/precos; the price of images and videos is stated before they are created. Prices are shown with VAT included at the statutory rate; for customers who self-account for VAT, the top-up is charged without VAT and gives the same balance. The amount payable is always shown before payment. When the balance runs out, the assistant stops replying until there is balance again and, when a user reaches their monthly limit, it stops replying to them until the 1st, with no charge of any kind; in both cases the account, the conversations and the files are kept and remain accessible. Price changes are announced 30 days in advance and apply to later use; balance already topped up keeps its value in euros. Users archived by the account owner have no access; their conversations and their library documents are kept, the conversations subject to the retention period set, and the account can be reactivated; while that user is archived, the account owner can see and delete their library documents, including those that were not shared; if they are reactivated, they receive an email telling them so, with the names of the documents the account owner deleted.
If you top up as an individual, you are a consumer and have the right to withdraw from the contract, without giving a reason, within 14 days of each top-up, by email to the contact given at the end of these terms. By topping up you request that the service start immediately; in the event of withdrawal, the balance from that top-up that you have not yet spent is refunded, which corresponds to the amount paid less the service already provided up to the notification.
4. Balance and usage
The balance belongs to the account and is counted in euros. Each user spends from it up to the monthly limit the account owner sets for them, which starts again on the 1st; the account owner can change or remove that limit at any time. References to «tokens» or «messages» on the site and in the application are indicative estimates; actual consumption depends on the size of the conversations, the attachments and the searches. Nothing is ever charged beyond the balance topped up: there is no extra usage and there are no automatic charges.
5. Acceptable use and reporting illegal content
It is prohibited to use the service for unlawful purposes, to generate content that infringes third-party rights, to attempt to extract the models or circumvent technical limits, or for activities that degrade the service for other customers. We may suspend accounts in breach, with prior notice wherever possible.
Reporting illegal content. Anyone may report to us illegal content hosted on the service, or any use that breaches these terms, by writing to info@recato.ai or through the form at recato.ai/contacto, choosing the subject «Report illegal content or abuse». Tell us, if you can, where the content is, why you consider it unlawful, and a contact for our reply. We acknowledge receipt, examine the report, and make the decision and its grounds known to the person who reported it and to anyone affected, who may contest it by the same route.
That address is also our single point of contact for the authorities and for recipients of the service, under Articles 11, 12 and 16 of Regulation (EU) 2022/2065 (Digital Services Act). Communications may be made in Portuguese or in English.
6. Content and ownership
The content you submit and the answers generated are yours — in accounts created on behalf of a company, entity or professional activity, they belong to the customer. You grant us only the licence necessary to provide the service. Whoever saves a document to the library, or shares it with the team, warrants that they have the right to do so, including as regards confidentiality and any third-party data it contains. The software, the brand and the service are the property of Forsnaps AI - Soluções Tecnológicas, Unipessoal Lda.
7. Artificial intelligence: what it is, and what it does not decide
Recato is an artificial intelligence system. Everything it answers is generated by language models, never by a person, and the texts, summaries and files it produces are artificially generated content. We say so as a matter of transparency, under Article 50 of Regulation (EU) 2024/1689 (the Artificial Intelligence Act).
Answers may contain errors, including false statements that look certain. They do not constitute legal, tax, medical or financial advice. It is for the user to check the information before relying on it, especially in decisions with legal or financial consequences. Documents the assistant fills in from an invoice template are pro forma documents with no tax validity: they do not replace the invoice issued by certified invoicing software.
The assistant decides nothing on its own. What it produces is a proposal, which the person accepts, corrects or ignores: neither we nor the assistant take automated decisions with legal effects or that significantly affect users, within the meaning of Article 22 of the GDPR. In autonomous tasks, each email is sent only after the user approves it, unless the user has expressly authorised free sending in that task, and every send is recorded and visible in the task.
The service is not intended for uses that the Artificial Intelligence Act classifies as high risk — in particular deciding on hiring, dismissal, access to credit, to education or to essential services. Anyone who uses it for such purposes becomes, before the law, responsible for that system, with the obligations the law places on them.
8. Availability and support
We aim for 99.5% monthly availability, excluding announced maintenance. Support is provided in Portuguese and English, by email, on working days, and we reply within one working day.
9. Taking your data and deleting the account
You can take your data whenever you want, without asking permission and without waiting for us. In «My account», the «Export my data» button delivers a file with your conversations — as data, usable by another system, and in a format people can read —, the attached files, the documents saved in the library, the assistant's memory, the tasks and the emails written on your behalf. Each user exports what is theirs; the account owner also exports the account data — users and balance, with the top-ups —, never colleagues' conversations or files. The export is free and unlimited while the account is active, and remains free after the contract ends, as set out in the next paragraph: we charge nothing for leaving or for switching provider.
There is no subscription to cancel: without top-ups, nothing is charged. The account owner can delete the account at any time, in «My account»; access ends immediately and any remaining balance is not refunded, except under the right of withdrawal in point 3, so it is best to export your data beforehand. During the following 30 days, at the customer's request, we deliver the same export by another means and provide reasonable assistance with the transition. After that period, the data is deleted, including from the backups within a maximum of 90 days.
These commitments match what Chapter VI of Regulation (EU) 2023/2854 (Data Act) requires of providers of data processing services as regards switching provider and portability.
10. Liability
To the extent permitted by law, our total liability for damages arising from the service is limited to the amount paid by the customer in the 12 months preceding the event giving rise to it. We are not liable for loss of profits or for indirect damages. These limitations do not affect the rights that the law mandatorily confers on consumers.
11. Governing law and jurisdiction
Portuguese law applies. For disputes that cannot be settled by agreement, the competent court is that of the district of the registered office of Forsnaps AI - Soluções Tecnológicas, Unipessoal Lda, except for consumers, to whom the statutory rules on jurisdiction apply. In the event of a dispute, a consumer may turn to an alternative consumer dispute resolution body; the list is available at www.consumidor.gov.pt.
12. Changes
Changes to these terms are notified 30 days in advance. Continued use of the service after that date constitutes acceptance.